We accept returns for exchange or refund within 10 days of receipt. The product must be returned to us in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. All purchases are subject to our Terms and Conditions.
You are always welcome to chat, email (firstname.lastname@example.org), or call us toll free at 1-800-818-8138, if you have questions. We are happy to help any way we can.
During the busy holiday season we try our best to guarantee your order will arrive on time, but due to extremely high order volume and unexpected weather situations beyond our control, there might be a slight delay in delivery of your order. If we miss our delivery guarantee due to an error on our part, we will refund your shipping & handling fees after we confirm your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect etchedwine.com or any of our shipping carriers.
MOST IMPORTANTLY: we want you to be thrilled with your order. We love what we do, we work very hard at it for you, and we take great pride in the quality of our workmanship. If there is ever a problem of any kind with our products or services, please reach out to us to discuss. We'll do all we reasonably can to resolve the matter.